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Question Newbie here! I just got my DOFReality H3 installed

Discussion in 'Commercial Simulators and Peripherie' started by Lysergicme, Mar 27, 2019.

  1. Lysergicme

    Lysergicme New Member

    Joined:
    Mar 12, 2019
    Messages:
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    Balance:
    40Coins
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    My Motion Simulator:
    3DOF
    Hi there, I'm a newbie here! Just got my DOFReality H3 installed last 2 months and encountered many issues in the process of getting it up and running....

    There are some scratches and dent marks on the motors when it first reach, and I noticed the motors doesnt come with an orange color sensor cap as most DOFReality rig that I saw on YouTube. This kinda give me the bad feeling like i'm one of those unlucky customer that received bad products. The help from DOFReality supports are simply cold, they do not answer the question asked... Figured i should drop some question here to find out whether they're normal.

    I dont seems to get iRacing's motion/preset right (the motion dont seems aggressive as any other DOFReality rig i saw on youtube) I used the given iRacing preset as per without making any customization on it. How do i know whether my setting/preset is the best/ideal for my rig? Here's are main biggest concern so far:


    1) Motor 1 causes the whole rig to shake during Sine, while Motor 2 on the another hand doesnt shake at all. I cant tell what causes this, I noticed Motor 1 and Motor 2 feedback and PWM line not parallel to each other. Is this normal? Here's some video reference for your kind help

    Motor 1 with Sine Chart (Notice the shake)


    Motor 1, 2 & 3 with Sine Chart Comparison (Notice the difference on feedback & PWM line)


    Game Engine output test (Notice the shake from Motor 1)



    2) Motor 3 randomly switches off, proven when i put it on Sine in SMC3. Here's some video reference for your kind help:

    Motor 3 switched off randomly (Notice the motor stops at 0:52)


    Hope to hear from you guys soon, its been months already, help pleaseeee :sos:sos
    Last edited: Mar 27, 2019
  2. Thomas Luzat

    Thomas Luzat New Member

    Joined:
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    If motors randomly turn off and support doesn't cooperate I would go for a full refund as soon as possible, including shipping. I can't give legal advice, I don't even know where you and the company are seated, but you should probably set a short deadline (like 1-2 weeks) for a fix and go for that:

    "5. Cancellations and refunds
    5.1 By ordering a non-customized or customized product customer are entitled to a right of refund of the product cost only if the product is not working and was not restored to working condition by joint efforts of the seller and the buyer. Customer can’t get a refund if he just regret the purchase. Shipping and return shipping costs are the customer responsibility. Once sending the product back, customer are responsible for the packing of the product.

    5.2 If a refund is requested and accepted the funds will be returned within 20 days."

    If you don't, good luck. Most likely fixable, but this shouldn't have to be done by the customer.
    • Agree Agree x 1
  3. Lysergicme

    Lysergicme New Member

    Joined:
    Mar 12, 2019
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    My Motion Simulator:
    3DOF
    Completely agree with you, im talking to them right now. Lets see where it takes me :(
  4. Vedran Guculj

    Vedran Guculj New Member

    Joined:
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    My Motion Simulator:
    3DOF
    Hello!
    I have the same problem with right motor, i notice when you muve seat with hand there some little gap on shaft where you screw the bolt on the motor!
  5. GWiz

    GWiz New Member

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    How did you get on with getting your rig fixed? Did you manage to get the shaking motor fixed or have you ended up getting refund?