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License activation problem

Discussion in 'SimTools DIY Version' started by stelian78, Jan 11, 2017.

  1. stelian78

    stelian78 New Member Gold Contributor

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    Hello,

    I'm having a really big issue with the activation. I've entered my key, says it's well and activated, then when trying to start up Manager and Engine, I get the following message:

    "There seems to be a problem with your PC's Date & Time.
    Please click 'Check License' within the registration app to correct the problem."

    I've checked both windows and bios clocks, I've re-checked the license a bunch of times.
    Now I really need some help.
    stelian78, Jan 11, 2017
    #1
  2. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

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    noorbeast, Jan 11, 2017
    #2
  3. Pit

    Pit - - - - - - - - - - - - - - - - Gold Contributor

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    @yobuddy will get in touch with you ASAP, meanwhile you could check if you had run the registration with admin privileges...and check your computer if set to the right time zone
    Last edited: Jan 11, 2017
    Pit, Jan 11, 2017
    #3
  4. stelian78

    stelian78 New Member Gold Contributor

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    I'll try that asap. It's running on Windows 10 btw, with all the updates.
    stelian78, Jan 11, 2017
    #4
  5. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

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    hi @stelian78,
    yes, will you please make sure your pc clock is set to the right time zone and that it is correct.
    Is anything running that may be interfering with communications to SimTools.us during registration?
    I know we can figure it out.
    yobuddy
    yobuddy, Jan 11, 2017
    #5
  6. stelian78

    stelian78 New Member Gold Contributor

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    No joy.
    - adminstrator-ed all the exe-s
    - firewall OFF
    - time zone automatically UTC +02:00, which is correct
    - time synced successfully to the internet

    Any logs I could give you?
    stelian78, Jan 11, 2017
    #6
  7. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

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    Can you send me one of the license files found at:
    "C:\Users\(your user name)\AppData\Local\SimTools_License"
    send to Dustin@ SimTools.us.

    Where are you located buddy?
    yobuddy, Jan 11, 2017
    #7
  8. stelian78

    stelian78 New Member Gold Contributor

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    E-mail sent, location: Romania.
    • Useful Useful x 1
    stelian78, Jan 11, 2017
    #8
  9. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

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    Could you please try this?

    Set your region and language for the pc to English (United States)
    test.jpg

    Then open the license app and press "Check License".
    Then try to launch the Game Engine and Manager.
    Let me know how it goes buddy.
    • Winner Winner x 1
    • Informative Informative x 1
    yobuddy, Jan 11, 2017
    #9
  10. stelian78

    stelian78 New Member Gold Contributor

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    That was it! We've got output, now time for the axes setup..
    • Like Like x 1
    stelian78, Jan 11, 2017
    #10
  11. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

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    great @stelian78,
    I will see what I can do to fix this error.
    but I'm glad we got it working for now buddy!
    • Like Like x 1
    yobuddy, Jan 11, 2017
    #11
  12. Tags..(VR)

    Tags..(VR) Member

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    Hey guys, I have the similar issue but my pc has had times where i had to reformat the drive several times in this past year.
    well it has happened again today and as im installing all the software and updates im going through the motions. i have my license for sim tools on a separate drive and go to put the key in and i read that i have no more activation left ? im not sure where i went wrong . i have two number the simtools key code and activation key code. ether way it isnt seeming to work for me. any ideas?
    Tags..(VR), Sep 22, 2019
    #12
  13. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

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    My Motion Simulator:
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    As SimTools licensing is handled independently you will need to use the contact form here: https://simtools.us/contact-us/
    • Like Like x 1
    noorbeast, Sep 22, 2019
    #13