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Question Trojan!?

Discussion in 'SimTools Pro & Entertainment Version' started by stilotto, Jan 12, 2018.

  1. stilotto

    stilotto New Member

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    Hello @all!

    Today i buy the Professional License.
    Now i want download software and i have this error!!

    Thanks for help!
    regards
    Otto

    upload_2018-1-12_0-30-22.png
    stilotto, Jan 12, 2018
    #1
  2. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

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    • Useful Useful x 1
    noorbeast, Jan 12, 2018
    #2
  3. leontoh

    leontoh New Member

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    Is there a workaround to this? I added Simtools on my Kaspersky exclusion list but every few days or so, Kaspersky decides to delete SimTools. This was never an issue before until the last few weeks and is quickly becoming a pain. Of course turning my antivirus off will be a solution, but that would leave me vulnerable to attacks.
    leontoh, Jan 17, 2018
    #3
  4. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

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    I suggest reporting it to the Kaspersky devs and use a different security program until they resolve it.
    noorbeast, Jan 17, 2018
    #4
  5. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

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    @leontoh,
    I believe this is a 'adaptive learning' problem in some new antivirus versions.
    We contacted MacAfee about the same problem, the solution was to remove their AV and reinstall it. lol
    Yea, that's what they told us, and it even worked.

    AVG now has started auto submitting files that "may be bad".
    I was in the middle of working on my Video Ride Recorder and AVG auto submitted a copy for review. lol
    2 days later i got a popup telling me the file is 100% safe. lol (like i didn't know that hehe)

    Anyway, I believe that this problem will pass as the SimTools library of apps becomes failure to all antiviruses.
    Take care,
    yobuddy
    yobuddy, Jan 17, 2018
    #5
  6. leontoh

    leontoh New Member

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    Thank you noorbeast and yobuddy for your replies.

    yobuddy, what do you mean by 'SimTools library of apps becomes failure to all antiviruses' ?

    Perhaps I will try reinstalling Kaspersky and see if that does the trick. Will report back once I get the chance to. Thanks for the help again
    leontoh, Jan 18, 2018
    #6
  7. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

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    Well the antiviruses probably don't recognize allot of exe's yet, as it is building its database of 'good' vs 'evil' apps.
    Over time, files will get cleared by each antivirus and things should settle down as they get marked as harmless.
    Take care,
    yobuddy
    yobuddy, Jan 18, 2018
    #7
  8. SeatTime

    SeatTime Well-Known Member

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    My Motion Simulator:
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    FI, from today - Windows Defender (Windows 10) is doing the same thing....what a pain ...:rolleyes:. Simtools GameEngine will only work with Virus/threat protection off.
    SeatTime, Jan 19, 2018
    #8
  9. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

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    thx @SeatTime
    I would suggest people install AVG free or Avast free and be done with the problem.
    Windows Defender is like a paper sign saying "bad guys go away" vs a real antivirus. lol

    Hmm...
    I can't find anywhere to submit SimTools for review with Windows Defender.
    Anyone know where to do so?
    yobuddy
    yobuddy, Jan 19, 2018
    #9
  10. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

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    I got official Kaspersky clearance last night, anyone using that antivirus should now not have any problems.

    From Kaspersky:
    "Hello,
    Sorry, it was a false detection. It will be fixed.
    Thank you for your help.
    Sincerely yours,
    Igor Loshchakov, Malware Analyst, Kaspersky Lab"

    I will submit the same file to Microsoft tonight, hopefully they are just as fast.
    Take care,
    yobuddy
    • Informative Informative x 1
    yobuddy, Jan 20, 2018
    #10
  11. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

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    Just a quick update, SimTools v2.2 passed Windows Defender clearance.
    (just a false positive)
    This problem should be over shortly for that antivirus also.
    Take care,
    yobuddy
    • Like Like x 1
    yobuddy, Jan 24, 2018
    #11
  12. leontoh

    leontoh New Member

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    Thank you yobuddy!
    leontoh, Feb 12, 2018
    #12