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Bug SimTools Disconnecting

Discussion in 'SimTools Pro & Entertainment Version' started by RCFlyer, Nov 1, 2018.

  1. RCFlyer

    RCFlyer Member

    Joined:
    Mar 22, 2018
    Messages:
    84
    Location:
    United States
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    138Coins
    Ratings:
    +16 / 0 / -0
    My Motion Simulator:
    3DOF
    Platform: DOFReality H3
    Sim: P3dV4.3
    Simtools: Current version; installed across two computers (game manager running on sim pc, game engine running on network pc).

    Occasionally the motion platform will stop working. Simtools, both game manager and game engine, indicate they are connected and working, however, the motion platform no longer responds to the sim. This happens most often when the sim has been paused for some period of time. I have ensured that the USB ports are set to not be turned off by the pc power management routine.

    I have to shutdown the game manager, game engine, and, motion platform to regain platform motion.

    Any ideas???

    Regards,

    Danny
    RCFlyer, Nov 1, 2018
    #1
  2. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

    Joined:
    Feb 9, 2007
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    5,161
    Occupation:
    Computer Technician
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    Portland, Oregon - USA
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    48,159Coins
    Ratings:
    +5,036 / 16 / -0
    The first thing that comes to mind is to check for any loose connections to your interface(s).
    Are you using a USB hub by chance?
    Chat soon,
    yobuddy
    yobuddy, Nov 1, 2018
    #2
  3. RCFlyer

    RCFlyer Member

    Joined:
    Mar 22, 2018
    Messages:
    84
    Location:
    United States
    Balance:
    138Coins
    Ratings:
    +16 / 0 / -0
    My Motion Simulator:
    3DOF
    I have checked the connections and everything appears solid. I do not use a hub. The DOFReality interface/power unit USB is plugged directly into the pc.

    It is puzzling......

    Danny
    RCFlyer, Nov 1, 2018
    #3
  4. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

    Joined:
    Jul 13, 2014
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    Innovative tech specialist for NGOs
    Location:
    St Helens, Tasmania, Australia
    Balance:
    145,034Coins
    Ratings:
    +10,776 / 52 / -2
    My Motion Simulator:
    3DOF, DC motor, JRK
    Try swapping out the USB cables and also try using different USB ports.

    Ferrite clip on magnets can also help.
    noorbeast, Nov 1, 2018
    #4
  5. RCFlyer

    RCFlyer Member

    Joined:
    Mar 22, 2018
    Messages:
    84
    Location:
    United States
    Balance:
    138Coins
    Ratings:
    +16 / 0 / -0
    My Motion Simulator:
    3DOF
    Understand the ferrite clips, am a amateur radio op. I changed the USB port and cable. Hopefully, that will help.

    Danny
    RCFlyer, Nov 1, 2018
    #5