Question Game Manager not turning blue/connecting

Hello,
I am new to the forum, so greetings to everyone, my name is Mauricio. I hope you guys can help me with getting my motion simulator to have some motion, because right now it is in static mode.

This is my information.

Simulator:

Commercial or DIY: Commercial
DOF (Number of axles ): 3DOF
Actuators (DIY, SCN5 etc.): SCN6
Interface (Arduino, SCN, Mega, DIY etc. ): Came with the actuators

SimTools

Version: 2.1
Game Plugin: Iracing, Assetto Corsa, Dirt Rally and others
Settings (Relevant ones): Most settings are as per the quick-start guide
SimTools Licence type: Pro

I was able to go thru the settings in Game Engine fairly easily and after a few tries I am getting the output testing correctly with the mouse. The actuators go thru the initial check fine, when I start Game Engine and I see no issues.

The problem I am having is that when I start the game, the Game Manager remains "green" and it never and tuning center never receives any telemetry data. I have unpatched, run some laps with all 3 games, repatched running as admin, and without admin rights but still nothing, the Game Manager never changes to blue.

I am not sure if it has to do with having my games on a different drive (not C and because of that the patching is not going thru correctly, or it is just not going at all.

Any way, I hope you guys can help me because I am running out of options. I am posting some pics of my settings.

Thank you,
Mauricio

Thank you guys for the replies.
I have game manager and engine in the same PC. I have no third party firewall and i tried to do everything with the antivirus (AVG) turned off also.

The simulator is a prosimu T1000 and the output testing works fine with all 3 actuators.
As soon as i get home i will post the axis settings.
Thanks

Hello,
So I read that we need to do some laps in the games before patching. I have been playing these games after installation of simtools for a while, but I hgave it a try anyway with Dirt Rally. Still after patching Game Manager still does not go blue.

I noticed a file named "hardware_settings_config" was created when I clicked on "patch game" under this folder.

F:\Users\Mauricio\Documents\My Games\DiRT Rally\hardwaresettings

So could this be the patch? If that is correct, then patching must be OK and the issue is probably somewhere else.
I am adding more pics of my settings.






If you need any other information just let me know.
Thanks for your help, I appreciate it.

Sorry interface 1 attached 4 times and I cannot remove it. The other captures are attached

Yes, I am on windows 10 64 bit

I noticed windows firewall was actually ON. I turned it OFF, removed the patch and patched again, no change. Should I try uninstalling simtools and reinstall with firewall off?

Yes, they both show a green rectangle on the top right corner.

I patched the game under F:\Users\Mauricio\Documents\My Games\DiRT Rally . I see 4 folders inside as shown in the pic

Hi Yobuddy,
I have tried everything for a couple of days and also everything you guys told me and I came to conclusion that the problem should probably be on my computer and not in simtools itself. So I went ahead and tried a complete reinstall of windows 10, iracing and simtools. Once I got all drivers installed and patched the game, game manager connected and I was able to get motion on the simulator. Well, only on iracing so far, but I am pretty sure it has solved the issue for all games.

It is awesome !!!!!!

So I wanted to give an update in case someone get into the same problem and tried everything already, just go for a full windows reinstall because there is probably something wrong with your windows services or registries that will be a nightmare to identify.

So thank you guys for your support, I truly appreciate.
Hope to race you soon.
Mauricio