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Request (Feature) No respond email support

Discussion in 'SimTools Pro & Entertainment Version' started by Pastrana, Jun 19, 2019.

  1. Pastrana

    Pastrana Member

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    I made the corresponding request for the support, Rich answered me, but he has not solved the problem, he has to restart the license, I do not know why many questions. I have been unable to use the simulator for more than 2 days.
    Pastrana, Jun 19, 2019
    #1
  2. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

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    Sorry I don't fully understand what you mean.

    It sounds like you contacted simtools.us and got a response, is that correct?

    I am presuming that concerns a license related issue, as that is separate from Xsimulator.net.

    So what is the unresolved issue, perhaps @yobuddy can help, as others here will not be able to.
    noorbeast, Jun 19, 2019
    #2
  3. Pastrana

    Pastrana Member

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    Sorry, I did not know I was separated. I have reinstalled windows, I have to reactivate the license, but I do not know why they respond very slowly, I arrive more than 2 days without being able to use the simulator, @yobuddy I hope it solves me soon.
    Pastrana, Jun 19, 2019
    #3
  4. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

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    @Pastrana,
    We answer all the emails we get every day buddy.
    Please check your spam folder if you don't get a response within 24hours.
    Please try registering SimTools again, i bet you will find that it works. :thumbs
    Take care,
    yobuddy
    yobuddy, Jun 19, 2019
    #4
  5. Pastrana

    Pastrana Member

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    I am continuously checking the mail and I have controlled spam, I have not been answered again for too long, I have not been able to use the simualizer for many days, I have sent several emails to "rich" but it has not answered or solved the problem. How do I have to continue?
    Pastrana, Jun 19, 2019
    #5
  6. Pastrana

    Pastrana Member

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    Pastrana, Jun 19, 2019
    #6
  7. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

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    That was yesterday buddy where I answered you and you have already been answered by rich.

    You have been answered buy rich and by myself and now me again.
    We have to sleep sometime...

    Did you try to re-register SimTools yet?
    yobuddy
    yobuddy, Jun 19, 2019
    #7
  8. Pastrana

    Pastrana Member

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    It's been Sunday of the day that I'm trying to get the problem solved. I have reinstalled windows (same version as the one I had) at the moment of registering simtools this message appears to me "No activations remaining on this license. If you need assitence , please contact support".
    Pastrana, Jun 19, 2019
    #8
  9. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

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    My Motion Simulator:
    3DOF, DC motor, JRK
    That is another issue that you use the contact page for, as it can only be reset by simtools.us, so I am flagging it for @yobuddy to keep an eye out for it.
    noorbeast, Jun 20, 2019
    #9
  10. Pastrana

    Pastrana Member

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    My Motion Simulator:
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    They already solved it to me, thank you.
    • Like Like x 1
    Pastrana, Jun 20, 2019
    #10